Privacy policy

Website privacy policy – Language Services Direct

When you use Language Services Direct’s website, you might provide and we might collect certain information or data about you. We take our responsibility to protect the privacy of this information very seriously and strictly adhere to the Data Protection Act 1998 (UK).

As a user of our website specifically, you consent to Language Services Direct collecting and/or using your information in accordance with our website privacy policy set out below, which may be updated from time to time.

Language Services Direct also has a Data Protection Policy and Information Technology Security Policy in place to protect our users’ information. These policies are available for review on request.

What information do we collect through the website?

Information we might collect includes:

  • Your IP address and information on the web browser you used to reach our site
  • Information on how you use our site, such as which pages you visit and how long you spend on different pages.

When you submit information using an enquiry form, we only hold personal data that is directly relevant to the service we provide you. This may include any of the following along with any other information you choose to submit:

  • Name & (company) address
  • Contact details including email address and telephone number
  • Nationality, native language and other languages spoken
  • Details of language training courses undertaken
  • Current training requirements

For visitors enquiring through the website about teaching and/or administrative positions, we may hold and process the following additional data:

  • Qualifications and work experience

In addition to this, we may collect data using ‘cookies’, which monitor how users behave on our website. For more information, please see our Cookies policy.

Why do we collect your information?

We collect information about users of our website in order to:

  • monitor users’ experiences of our site so that we can continue to improve our website and its use
  • contact you if you request this
  • and provide you with full information on our services and/or employment opportunities, as requested

The main purpose of collecting user data is to monitor and continuously improve the services we offer you including your experience on our website.

Where is your data stored?

We use a secure server based in the UK to store all data. Information you submit using an enquiry form may be entered in to our IT systems. All users of systems, who handle your data for and on behalf of the company shall be subject to, and must comply with, the provisions of the company’s Data Protection and IT Security Policies and the provisions of the Data Protection Act 1998 at all times. ‘Users’ of our systems are defined as employees of the company and third parties including contractor and sub-contractors.

How do we keep your data secure?

All personal data (as defined in the Data Protection Act 1998) collected through the website and/or stored in the company’s IT Systems will be managed securely in compliance with the company’s Data Protection and IT Security Policies and with all relevant parts of the Data Protection Act 1998 as well as all other laws governing data protection whether in force now or in the future.

Users of our website should be aware that any time they send information over the internet, this may not be completely secure. Therefore, Language Services cannot completely guarantee the security of your information. It is sent at your own risk. If you follow a link from our website to another site and/or follow a link from our site to another, please read the privacy policy of this site to understand what is does with your data.

We have policies and procedures in place to ensure that once we receive your data, it is stored safely and securely, and your privacy is protected. We will not share your data with other organisations for the purposes of marketing, market research or similar commercial endeavours. We will not forward your information to other websites.

Who might we share your information with?

Personal information collected through the website may be passed from one department of Language Services Direct to another in accordance with the Data Protection Act 1998 and our Data Protection Policy. Under no circumstances, will personal data be passed to any department or any individual within the company that does not reasonably require access to that personal data with respect to the purpose(s) for which it was collected and is being processed. No personal data will be held for any longer than necessary in light of the stated purpose(s).

Please be aware that we may disclose your personal information in the following situations:

  • If we are legally obliged to or if we have to enforce our terms and conditions or any contract for services we agree.
  • If you book a course with us, we will share relevant information such as your name, company address, contact details, job title and training requirements with your trainer.
  • Personal information may be shared with third parties such as contractors, agents, consultants, partners or other parties working on our behalf if they are required to deliver part of our service to our users, such as our book suppliers.

Language Services Direct may share aggregate information about traffic to our website with third parties but this will not include any information that identifies individual users personally. Once again, the purpose of this is to improve users’ experiences of our website and the level of service we provide you.

Further Information

If you would like more information or to review our Data Protection Policy and/or Information Technology Security Policy, please do not hesitate to contact us.