Privacy policy

Our Privacy Notice


Language Services Direct (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy relates to personal data about the users of our website (“You”), which is entered on our system.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

Under the Data Protection Act 2018 and General Data Protection Regulation (GDPR) we are a processor of your information for the purpose of providing you with language training advice. Our Data Protection Officer can be contacted at our registered office at Trident House, 46 – 48 Webber Street, London SE1 8QW.

What information do we collect through the website?

When you use Language Services Direct’s website, you might provide and we might collect certain information or data about you.

Information we may collect includes:

  • Your IP address and information on the web browser you used to reach our site
  • Information on how you use our site, such as which pages you visit and how long you spend on different pages.
  • Information about the type of device you use, where you are accessing our website from as well as other analytical, statistical and tracking data

When you submit information, we

  • Name & (company) address
  • Contact details including email address and telephone number
  • Nationality, native language and other languages spoken
  • Details of language training courses undertaken
  • Current training requirements

For visitors enquiring through the website about teaching and/or administrative positions, we may hold and process the following additional data:

  • Qualifications and work experience

In addition to this, we may collect data using ‘cookies’, which monitor how users behave on our website. For more information, please see our Cookies policy.

Why do we collect your information?

We collect information about users of our website in order to:

  • monitor users’ experiences of our site so that we can continue to improve our website and its use
  • contact you if you request this
  • and provide you with full information on our services and/or employment opportunities, as requested

The main purpose of collecting user data is to monitor and continuously improve the services we offer you including your experience on our website.

Where is your data stored?

Information you submit using an enquiry form may be entered into our IT systems. We use a secure server based in the UK to store all data. The hosting company is subject to local data protection laws and GDPR. All users of systems, who handle your data for and on behalf of the company shall be subject to, and must comply with, the provisions of the company’s Data Protection and IT Security Policies and the provisions of the Data Protection Act 2018  at all times. ‘Users’ of our systems are defined as employees of the company and third parties including contractor and sub-contractors.

The information you provide may be transferred and stored to a secure server in the USA. They are also GDPR compliant. They participate in and comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from European Economic Area (“EEA”) member countries to the United States.

How do we keep your data secure?

All personal data (as defined in the Data Protection Act 2018) collected through the website and/or stored in the company’s IT Systems will be managed securely in compliance with the company’s Data Protection and IT Security Policies and with all relevant parts of the Data Protection Act 2018 as well as all other laws governing data protection whether in force now or in the future, including GDPR.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

We have policies and procedures in place to ensure that once we receive your data, it is stored safely and securely, and your privacy is protected. We will not share, sell or trade your data with other organisations for the purposes of marketing, market research or similar commercial endeavours. We will not forward your information to other websites.

Who might we share your information with?

Personal information collected through the website may be passed from one department of Language Services Direct to another in accordance with the Data Protection Act 2018 and our Data Protection Policy. Under no circumstances, will personal data be passed to any department or any individual within the company that does not reasonably require access to that personal data with respect to the purpose(s) for which it was collected and is being processed. No personal data will be held for any longer than necessary in light of the stated purpose(s).

Please be aware that we may disclose your personal information in the following situations:

  • If we are legally obliged to or if we have to enforce our terms and conditions or any contract for services we agree.
  • If you book a course with us, we will share relevant information such as your name, company address, contact details, job title and training requirements with your trainer.
  • Personal information may be shared with third parties such as contractors, agents, consultants, partners or other parties working on our behalf if they are required to deliver part of our service to our users, such as our book suppliers.
  • Any other activities that are directly related to the provision of service

Language Services Direct may share aggregate information about traffic to our website with third parties but this will not include any information that identifies individual users personally. Once again, the purpose of this is to improve the end-user experience and the level of service we provide you.

Your rights

You have the following rights, in certain circumstances, in relation to your data:

Right to Request Access

You have the right to request – through a Subject Access Request – that we provide you with a copy of the Data we hold about you and to check that we are lawfully processing it.

Right to Request Correction

You have the right to request that inaccurate or incomplete Data be corrected. We rely on you to ensure that you provide us with details of any changes in your personal circumstances.

Right to Object to Processing

Where we are processing Data only on the basis that it is necessary for our legitimate interests (or those of a third party), you have the right to object to that processing and it is then for us to establish whether your interests and fundamental rights override those interests.

Right of Erasure (the ‘right to be forgotten’)

You have the right to request that we delete your Data where there is no good reason for us continuing to process it. You will appreciate that much of your Data is essential for you and us to be able to work effectively. For instance, we may not be able to perform the contract we have entered into with you (such as delivering our service), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of workers). This right mainly applies when you have objected to processing or you are withdrawing your consent.

Right to Restrict Processing

You have the right to ask us to suspend processing your Data whilst its accuracy or reason for processing is established. However, there may be certain circumstances where we cannot suspend processing if it prevents us complying with a legal obligation, or without impacting our ability to continue to deliver our service to you. If this situation occurs, we will advise you at the time the reason why we cannot suspend processing.

Right of Data Portability

You have the right to request that we transfer your Data to another organisation.

To exercise any of these rights, please put a request in writing. You will not have to pay a fee to access your Data or to exercise any of these rights. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

You can seek to exercise your rights under local data protection law or GDPR at any time by contacting us.

Further Information

If you would like more information or to review our Data Protection Policy and/or Information Technology Security Policy, please do not hesitate to contact us.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Updated 9 May 2018
Reviewed 30 June 2020

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