We understand that our clients need to work with a business language training agency that is committed to continuous improvement. As well as monitoring and regularly reporting each learner’s progress, we also encourage learners to provide us with regular feedback about their language training. These course evaluations steer our service improvements.
In order to help us monitor trainer performance and ensure that learners are benefiting from their training, we ask each learner to complete a simple Course Evaluation Questionnaire at regular intervals during their course.
As with all aspects of our language training, we aim to be as flexible as possible with our service – and are happy to adapt our course evaluations to suit each client. Usually in consultation with the L&D specialist, we agree in advance:
Typically, Course Evaluation Questionnaires will be distributed to the learner initially after the first 10 hours of training, and thereafter at the end of each module. L&D specialists and line managers can either receive full copies of each questionnaire or, if preferred, receive regular summary reports.
In addition, on selected language training programmes (and with client approval) we arrange for the relevant Account Manager to meet with learners to gather face-to-face feedback. The objective of these meetings is to discuss:
A summary of the feedback received from these meetings, together with recommended actions to address any issues arising, would be provided to the client.
Information gathered at these meetings has proved invaluable to Language Services Direct in that we have been able to design and deliver innovative, new training formats (e.g. Real Time Practice, MasterClasses, etc.) specifically to address issues raised by the learners.
As well as formal course evaluations, the Account Manager will be in contact with learners for administrative purposes (e.g. lesson scheduling, etc.) throughout the duration of the course. As all our Account Managers have a background in language training themselves, they are quick to identify any potential problems and have the experience and skills to help resolve them.
At Language Services Direct we appreciate that – in spite of everyone’s best intentions – we can’t guarantee every course will be problem free. However, when a problem does arise we can guarantee to acknowledge it, respond quickly, and recommend effective solutions.
We believe that part of our role as a training provider is to ensure that delegates are able to implement their learning from our courses and to evaluate how well they are able to incorporate new skills and knowledge into their work. Methods used to facilitate continued learning include: