Monitoring training quality

At Language Services Direct we recognise that the quality of our training is of paramount importance to you, whether you are learning the language yourself or are the L&D specialist or line manager responsible for the training.

There are a number of ways in which we ensure that our language training is of the highest quality:

• recruiting and retaining well qualified and experienced business language trainers
• regular formal feedback from the learners via our course evaluations
• regular informal feedback from the learner via contact with their dedicated Account Manager
• lesson observations
• trainer performance reviews and appraisals 

Regular Lesson Observations

Our trainers are regularly observed delivering lessons with subsequent feedback highlighting key strengths and areas for development. 

Performance Reviews

Each year the Account Management team gathers together a summary of client feedback, the outcome of lesson observations, and reviews the trainer’s administration records. A review is then held where we:

• assess current performance levels
• establish areas for improvement
• set performance objectives
• establish personal development plans

Client/Learner feedback

While we take great care selecting the best trainer for each new course, we obviously appreciate that problems can still arise. In the event of receiving any negative feedback from a learner, we immedately address this with the trainer. While the issues arising can usually be quickly resolved to the full satisfaction of both learner and trainer, in the event of this not being the case we will select and assign a different trainer more suited to that particular course.